PAYMENTS
• We do not hold rentals without deposit. A 30% deposit of your order total is required to hold your reservation.
• Invoices are valid for 12hrs only.
• Balance payment is DUE 72hours before the event. A reminder will be sent to your email.
• All orders can be changed 7days before the event (If the desired rentals are available) but not for lesser priced rentals.
• Deposits are non-refundable.
• Please note our rental price does not include tax or delivery. Taxes are charged at check-out.
DELIVERY
• We require a rental order of at least $200 for delivery, which will cost depending on your location. The delivery fee is calculated at checkout.
• Rentals are same day rental
• We offer ground floor/very easy access delivery only. If your delivery involves steps, long walks and elevators please inform us at the point of booking via youneekpartyrentals@gmail.com
• Onsite Complicated delivery fee ranging from $50- $250 will be assessed for deliveries that involve long walks to the event space, multiple steps etc
• For Inflatable rentals, a refundable cleaning fee of $100 will be required .Please note this will only be refunded If the inflatable is not damaged, not stained and not moved at the time of pickup. (Please note this does not cover the cost of total damages (see policy below) – which includes stains that are not removable ).
• Delivery does not include setup except otherwise stated
DAMAGES
1. How do you determine what is considered damage?
- Damage includes scratches, stains, broken parts, or anything that makes the items unusable for future rentals. Normal wear and tear, like minor scuffs, is not considered damage.
2. Will I be charged a deposit for potential damage?
- Yes, we require a $50 damage deposit when you rent items. This deposit will be fully refunded within 24hours, if the items are returned in good condition.
3. How are damage charges calculated?
- We inspect the items upon return. If damage is found, the cost to repair or replace the items will be deducted from your deposit. We will provide you with a detailed breakdown of the charges.
- If the deposit does not cover the cost of damage, you will be required to cover the extra cost.
4. Can I inspect the items when they are delivered?
- Absolutely! We encourage you to inspect the items upon delivery and report any issues immediately. Once delivered, we would not be responsible for damages reported.
5. What should I do if I disagree with the damage charges?
- If you believe you were wrongly charged, please contact us within 48 hours. We’ll review the situation and work with you to resolve it.
6. How can I prevent damage to the rented items?
- Please avoid placing sharp objects, heavy items, or anything that could cause stains on the chairs and tables. Proper care ensures the items remain in great condition.
7. Is the damage policy part of the rental agreement?
- Yes, by signing the rental agreement, you acknowledge and accept the damage policy.